Due to the limited nature of this product, all sales are final. Please contact us at info@zoeschlacter.com if your order arrives incorrectly, and we will be happy to assist. Domestic and International shipping is offered through UPS. Orders ship within 5 business days of purchase (excluding pre-orders). Once your order has been shipped, you will receive a shipping confirmation with a tracking number. For international orders, customers are responsible for all taxes, duties, and customs charges.